Shipping policy
Last updated: 3 October 2026
Shipping rates
| Destination | Option | Cost |
|---|---|---|
| Australia | Standard | A$9.95 flat rate per order |
| Australia | Standard, orders of A$99 or more | FREE |
| Australia | Express | A$15.00 |
| International (all other countries) | Standard International | A$20.00 flat rate per order |
Free shipping applies to Australian addresses only, on orders of A$99 or more (after discounts, before shipping). Your exact options and costs are always shown at checkout before you pay.
Made to order in Australia
Everything in our store is printed to order, just for you, by our production partner in Australia. Nothing sits on a shelf waiting, so please allow time for your item to be made before it ships.
How long will it take?
Total delivery time = production time + shipping time.
- Production: typically 2–5 business days.
- Delivery within Australia: typically 2–7 business days after dispatch, depending on where you are.
- International: usually around 1–3 weeks after dispatch, depending on the destination and customs.
These are estimates, not guarantees. Peak periods (such as Christmas and major rugby tournaments), public holidays, customs and carrier delays can add time.
Multiple parcels
Different products can be made separately (for example, mugs and stickers are often packed on their own), so an order with several items may arrive in separate parcels on different days. This is normal and there is no extra charge.
Tracking
When your order ships, we will email you a shipping confirmation with tracking details where the carrier provides them. You can also check your order status from the link in your order confirmation email, or by logging in to your customer account.
Customs, duties and taxes
Orders shipped outside Australia may be subject to import duties, taxes or customs fees charged by the destination country. Unless stated at checkout, these are the responsibility of the recipient.
Address accuracy
Please double-check your shipping address at checkout. Because items are made to order, we can only change an address before your order goes into production. Please email us as soon as possible if you spot a mistake. Orders returned due to an incorrect or incomplete address may need to be re-shipped at the customer's cost.
Lost, damaged or wrong items
If your order arrives damaged or misprinted, you receive the wrong item, or tracking shows no progress for an unusually long time, please email us with your order number (and photos for damaged or misprinted items). We will work with our production partner and the carrier to make it right. See our Refund Policy for more information. Nothing in this policy limits your rights under the Australian Consumer Law.
Questions?
Email us at allesaltydafrikaans@gmail.com.