Refund policy
Last updated: 3 October 2026
Everything in our store is printed or embroidered to order, just for you. Here's how returns and refunds work. It's simple, and it doesn't take away any of your rights under Australian law.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This applies to all items, including sale items.
Faulty, damaged or wrong items
If your order arrives faulty, damaged, misprinted, or isn't what you ordered (wrong product, design or size), we'll make it right with a replacement or a refund. That includes sale items.
To help us sort it out quickly, please email us within 30 days of delivery if you can, with:
- your order number, and
- a photo or two showing the problem (and the label or packaging if the wrong item arrived).
We usually don't need the item back. If we do, we'll tell you how to return it and cover the return postage. If a problem only shows up later, please still get in touch. Your rights under the Australian Consumer Law don't end after 30 days.
Change of mind
Because each item is custom made to order, we don't accept returns or exchanges for change of mind. That includes ordering the wrong size or colour, or simply no longer wanting the item. Please check the size guide and product details before ordering. If you're unsure, email us before you buy and we'll gladly help.
Gift cards can't be refunded or exchanged for cash unless required by law.
Cancelling an order
Orders usually go into production quickly. If you need to cancel or change an order, email us as soon as possible. If it hasn't gone into production yet, we'll do our best to cancel it and refund you in full.
Refunds
Approved refunds go back to your original payment method. We'll email you once your refund has been processed. Depending on your bank or card provider, it may take several business days to appear in your account.
Contact us
For any question about an order, a return or a refund, email us at allesaltydafrikaans@gmail.com with your order number.